Refund policy

Due to strict health, sanitary and skin-contact hygiene requirements, we do not accept change-of-mind returns, exchanges or refunds for any item that has been opened, unsealed or used, except where required by law.

Because our LED device is designed for direct application to the face, it is a personal-use skincare device. We cannot safely restock or resell a device once its protective packaging has been opened.

Your eligibility for a change-of-mind return depends on your shipping location and the condition of the product's tamper-evident seal.

For Customers in the UK

  • Unopened Items: You have a 14-day statutory cooling-off period from the date of delivery to request a return. For a full change-of-mind refund, the product should remain unopened and unused, with its tamper-evident seal intact.

  • Opened Items: For hygiene reasons, we do not accept change-of-mind returns once the tamper-evident seal has been broken or removed, where permitted by applicable law. This does not affect your statutory rights if the device is faulty, damaged or not as described.

To request a return, contact info@graceglobalcollective.com within 14 days of delivery. You then have a further 14 days to return the product. Customers are responsible for change-of-mind return postage.

For eligible returns, refunds include the product price and standard outbound delivery costs and will be processed within the statutory timeframe.

For Customers in the US & Canada

  • Change-of-Mind Returns: Orders shipped to the United States and Canada are final sale for change-of-mind purposes once dispatched, except where required by applicable law.

  • International Customs Notice: Customers are responsible for any local import duties, taxes or courier brokerage fees. If an international delivery is refused or returned to sender due to unpaid local customs fees, any return shipping charges billed to us may be deducted from any refund otherwise due, where permitted by law.

What if my device has a technical fault?

Your device is covered by our 12-month manufacturing warranty against manufacturing defects from the date of delivery.

If you experience an issue, please follow these steps:

  1. Check the Manual First: Please refer to the Troubleshooting section in your User Manual to see if the issue can be resolved.

  2. Contact Support: If the issue persists, contact our support team at info@graceglobalcollective.com with your order number and details of the problem.

  3. Photo or Video: Where possible, please provide a photograph or brief video showing the technical issue to help us assess the problem.

  4. Return the Device: If we cannot resolve the issue remotely, you must return the faulty device to our fulfilment centre using the instructions we provide. GGC will cover the necessary postage. The device must be returned with all original cables and accessories.

  5. Our Solution: Once our team has assessed the device, we will arrange an appropriate repair, replacement or refund, depending on the circumstances and applicable consumer rights.

If our inspection finds that the device is functioning correctly or has been damaged through misuse, we will contact you to discuss the findings and any applicable return shipping costs.

Our 12-month manufacturing warranty is provided in addition to your statutory consumer rights and does not replace or restrict those rights.

For returns or warranty enquiries, please contact info@graceglobalcollective.com.