Refund policy


Due to strict health, sanitary, and skin-contact hygiene regulations, we do not accept returns, exchanges, or refunds for any item that has been opened, unsealed, or used.

Because our LED device is designed for direct application to the face and utilizes personal adhesive patches, it is classified as a single-user personal care item. We cannot safely restock or resell a device once its protective packaging has been opened.

Your eligibility for a change-of-mind return depends entirely on your shipping location and the status of your product's security seal:

For Customers in the UK:

  • Unopened Items: You have a 14-day statutory cooling-off period from the date of delivery to request a return, strictly provided that the physical box seal or outer shrink-wrap remains completely unopened, intact, and untampered with.

  • Opened Items: If the hygiene security seal on the box is broken, altered, or opened in any way, all sales are strictly final and cannot be returned under the UK Trading Standards hygiene exemption.

For Customers in the US & Canada:

  • All Sales Are Final: Due to international shipping restrictions and strict hygiene regulations, all orders shipped to the United States and Canada are final sale. We do not accept change-of-mind returns or cancellations once the order has departed our UK fulfillment center.

  • International Customs Notice: Customers are solely responsible for any local import duties, taxes, or courier brokerage fees. If an international delivery is refused or returned to sender due to unpaid local customs fees, any return shipping charges billed to us will be deducted from your account.

What if my device has a technical fault?

No matter where you live, your device is fully covered by our manufacturing warranty against mechanical or technical errors. If you experience an issue, please follow these steps:

  1. Check the Manual First: Please first refer to the Troubleshooting section in your User Manual to see if the issue can be easily resolved.

  2. Contact Support: If the technical error persists, contact our support team at info@graceglobalcollective.com. Faults must be reported within 30 days of delivery. This device carries a 12-month manufacturing warranty from the date of delivery.

  3. Provide Video Proof: Please provide your order number and a brief video clearly showing the technical or machinery fault.

  4. Return the Device: If we cannot resolve the issue remotely, you must ship the faulty device back to our fulfillment center using the prepaid shipping label or instructions we provide. The device must be returned with all original cables and accessories.

  5. Our Solution: Once our team receives and inspects the device to verify the technical error, we will immediately issue a full refund, a repair, or ship a brand-new replacement device directly to you at zero extra cost.

*Note: If our inspection finds that the device is fully functional, or was damaged due to user misuse (such as water damage or drops), no refund or replacement will be issued, and the customer will be responsible for shipping costs to return the item back to them